Terms of service
Welcome to Skymall. These Terms of Service govern your use of our website and your purchase of products from our store.
By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. About Skymall
Skymall is an online retail store serving customers in the United Kingdom.
For any questions regarding these Terms of Service, please contact us:
Email: [Your Customer Support Email]
Business Address: [Your Business Address]
2. Use of Our Website
By using our website, you agree that:
- You will use the website only for lawful purposes.
- You will provide accurate and complete information when placing an order.
- You will not attempt to interfere with or disrupt the operation or security of our website.
- You will not use our website for fraudulent, abusive, or unlawful activities.
- You must be legally capable of entering into a contract when placing an order.
We reserve the right to refuse or restrict access to our website where we reasonably believe that the website is being misused.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.
However:
- Product colours may appear differently depending on your device or screen.
- Product packaging may occasionally differ from images shown on the website.
- Product specifications may be updated by manufacturers or suppliers.
- Availability may change without notice.
We reserve the right to correct errors, update product information, or discontinue products where necessary.
4. Prices
All prices displayed on our website are shown in the applicable currency stated at checkout.
Prices may change from time to time without prior notice. However, changes will not affect orders that have already been accepted unless required by law.
Where applicable, delivery charges, taxes, or other additional charges will be displayed during the checkout process.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
- Product availability issues
- Pricing or listing errors
- Suspected fraud or unauthorised transactions
- Incorrect customer information
- Delivery restrictions
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
Payment must be successfully completed through the payment methods available at checkout.
By providing payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed through third-party payment providers. We do not normally store complete payment card information on our own systems.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time shown on our website.
Delivery times may vary depending on the product, destination, supplier, courier, and other circumstances.
Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Courier delays
- Weather conditions
- Customs procedures
- Public holidays
- Supplier delays
- Incorrect delivery information
- Other unforeseen circumstances
For dropshipped products, orders may be shipped directly from third-party suppliers or fulfilment partners.
8. International or Third-Party Fulfilment
Some products purchased from Skymall may be fulfilled by third-party suppliers or fulfilment partners.
This means that:
- Your order may be shipped directly from a supplier.
- Packaging may vary depending on the supplier.
- Products may arrive in separate shipments if purchased from different fulfilment sources.
- Delivery times may vary between products.
We work with our fulfilment partners to provide the products and delivery services described on our website.
9. Returns and Refunds
We want our customers to have a positive shopping experience.
Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable UK consumer protection laws.
Nothing in these Terms of Service is intended to remove or restrict any legal rights you may have as a consumer.
Before returning an item, please contact our customer support team for return instructions.
Products returned without following the applicable return process may experience delays in processing.
10. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, defective, or incomplete, please contact us as soon as reasonably possible.
We may request information such as:
- Your order number
- Photographs or videos of the item
- Photographs of the packaging
- A description of the issue
We will review the situation and provide an appropriate solution in accordance with our policies and applicable law.
11. Cancellation of Orders
Where applicable, you may have statutory rights to cancel an order under UK consumer protection laws.
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible, but you may still have applicable statutory cancellation or return rights.
12. Intellectual Property
All content available on the Skymall website, including but not limited to:
- Logos
- Brand names
- Text
- Product descriptions
- Graphics
- Images
- Website design
- Layout
- Videos
- Other original content
may be owned by or licensed to Skymall and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by law.
13. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, delivery companies, advertising platforms, or other external services.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.
We may temporarily suspend, modify, or restrict access to parts of the website for maintenance, security, technical issues, or other legitimate reasons.
15. Limitation of Liability
To the extent permitted by applicable law, Skymall will not be responsible for losses that are not reasonably foreseeable or are caused by circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable UK law.
Nothing in these Terms affects your statutory consumer rights.
16. Events Beyond Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, strikes, transport disruptions, government actions, internet or technology failures, supplier disruptions, courier problems, or other unforeseen events.
Where possible, we will take reasonable steps to minimise the impact of such events.
17. Accuracy of Website Information
We reserve the right to correct typographical errors, inaccuracies, omissions, product information, pricing errors, or availability information at any time.
We may also update or change website content without prior notice.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, products, or legal requirements.
The latest version will always be posted on this page with the updated date.
Your continued use of our website after changes are posted means that you accept the updated Terms, subject to applicable law.
19. Governing Law
These Terms of Service are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protection rights that apply to you.
Nothing in these Terms affects any statutory rights you may have under applicable consumer protection legislation.