Shipping policy

At Skymall, we aim to provide a reliable and convenient delivery experience for our customers across the United Kingdom. Please review the information below regarding order processing, shipping, delivery times, and potential delays.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email where tracking information is available.

2. Delivery Times

Estimated delivery times may vary depending on the product, destination, fulfilment partner, and courier.

For most UK orders, the estimated delivery time is:

Estimated Delivery: 5–10 business days

Delivery estimates are provided as a general guide and are not guaranteed unless specifically stated otherwise.

Some products may arrive earlier or later depending on the supplier and shipping method.

3. Shipping Charges

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional or free shipping on selected products or orders.

Any applicable shipping charges will be clearly shown during checkout.

4. Tracking Information

Where tracking is available, tracking details will be provided to you by email after your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

If your tracking information does not update immediately, this does not necessarily mean that your parcel has been lost or delayed.

5. Dropshipping and Separate Shipments

Skymall operates using a dropshipping and third-party fulfilment model.

Some products may be shipped directly from different suppliers or fulfilment centres.

If your order contains multiple products, they may arrive in separate packages and at different times.

You will not necessarily receive all products from an order in the same shipment.

6. Delivery Delays

While we work with our fulfilment partners and delivery providers to deliver orders within the estimated timeframe, delays can sometimes occur.

Possible causes include:

  • Courier delays
  • High order volumes
  • Weather conditions
  • Public holidays
  • Customs or regulatory procedures
  • Supplier or fulfilment delays
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist you if your order is delayed.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

  • Full name
  • House/building number
  • Street address
  • City
  • Postcode
  • Contact information

If you provide an incorrect address, please contact us as soon as possible.

We will try to update the delivery information before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the fulfilment or shipping process.

8. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours, and any safe-place location indicated by the courier.

If you still cannot locate your package, contact us at:

Email: [Your Customer Support Email]

We will work with the relevant delivery provider or fulfilment partner to investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

We may request photographs or videos of:

  • The damaged product
  • The outer packaging
  • The shipping label
  • Any visible damage

This information may help us investigate the issue with our fulfilment or delivery partner and determine an appropriate solution.

10. Failed Delivery

If a delivery cannot be completed because of incorrect or incomplete information, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply where permitted by law.

We recommend ensuring that someone is available to receive the package when required by the courier.

11. Changes to Orders

If you need to change your delivery address or other order details, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before the order is processed or shipped.

Once an order has been dispatched, changes may no longer be possible.

12. International Shipping

Skymall primarily serves customers in the United Kingdom.

If international shipping is made available for a particular product, the applicable shipping options, costs, and estimated delivery times will be displayed at checkout.

International orders may be subject to additional customs duties, taxes, or other charges where applicable.

13. Delivery Estimates

Delivery times shown on our website or provided by email are estimates only.

They are not guaranteed delivery dates unless expressly stated otherwise.

The actual delivery time may vary depending on the courier, supplier, destination, and other circumstances outside our reasonable control.